Returns & Exchanges
At Hats, we want you to be completely satisfied with your headwear, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your style, we've made our exchange and refund process as seamless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your hats in their original box.
Ship the Package
Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for scanning.
Receive Refund or Exchange
After our team inspects the returned items for quality, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing